Updated: 14 July 2025
These terms and conditions (“Terms”) are designed to protect both you and SLJ Marketing. Please read them carefully. By accepting a quote, purchasing, or using any of our services, you agree to be bound by these Terms.
If you have any questions about these Terms, please contact us at [Insert SLJ Contact Email].
These Terms apply to all services offered by SLJ Marketing (Pty) Ltd, including but not limited to marketing consultation, digital advertising, social media management, website design, branding, and strategy services (“Services”). Acceptance of a quote or use of our Services shall be considered acceptance of these Terms.
Charges for Services will be outlined in a formal quotation sent via email. Quotes are valid for 14 days unless otherwise stated. A 50% upfront deposit is required before work begins, with the balance payable upon project completion and before final delivery. Additional expenses (e.g., stock images, plug-ins, printing) will be billed separately if required.
Invoices are issued via email. Payment is due immediately upon receipt unless otherwise agreed. A late fee of 10% per month may apply to overdue invoices. Clients in default for 30 days may have services suspended or data removed. A reinstatement fee of R350 applies if services are restored.
Clients will be given up to two revision opportunities during development. Final approval is assumed unless objections are raised in writing within 10 days of delivery.
Any request outside the original scope will be treated as a new project or phase and quoted separately. Additional timelines and fees will apply.
SLJ Marketing will work according to agreed timelines upon receipt of deposit and all required content from the client. Delays in content submission may result in surcharges or project suspension.
Content (text, images, etc.) must be submitted in digital format. If content is delayed by more than 7 days, the project may be suspended, and remaining balances will be due immediately.
SLJ Marketing is not responsible for third-party hosting failures, data loss, or downtime. If a third-party host is used, the client must provide necessary access credentials.
We design for compatibility with major browsers (Chrome, Firefox, Safari, Edge). We cannot guarantee compatibility with outdated or unsupported browsers.
Service cancellations must be made in writing with a 30-day notice. The client is responsible for payment of completed work up to the termination date. A cancellation fee may apply.
SLJ Marketing may assist with domain registration and hosting setup. However, unless you opt in for the hosting provided by our company, it remains your responsibility to manage, renew, and secure your domain and hosting services with third-party providers.
We are not liable for any service disruptions, loss of data, or site downtime resulting from expired domains, non-renewals, or technical issues related to third-party hosting. If you choose our managed hosting service, we will ensure your hosting environment is secure, regularly maintained, and renewed on your behalf as part of the agreed service package.
Please note that all access credentials and renewals must be kept up to date by the client unless managed under our hosting plan.
Ongoing maintenance plans are billed monthly or quarterly. Unused hours may roll over for up to 2 months. Maintenance does not include new feature development, which is quoted separately.
We may provide off-site backup services via third-party platforms. Clients are responsible for monitoring and testing backups. SLJ Marketing is not liable for backup failures caused by third-party providers.
SEO implementation during development is included, but ongoing SEO management is a separate service with separate billing. SEO is not a guaranteed service; results may vary.
Clients are entitled to two revisions per design item (logos, business cards, etc.). Extra revisions may incur additional fees. SLJ Marketing is not responsible for printing errors from third-party providers.
All materials provided by the client remain their property. Work created by SLJ Marketing remains our intellectual property until full payment is made. Upon final payment, the client receives a non-exclusive, royalty-free license to use the deliverables.
Both parties agree to maintain the confidentiality of proprietary or sensitive information. This obligation remains even after termination of services.
We comply with all applicable data protection laws, including POPIA. By using our services, you agree to our handling of data as outlined in our [Privacy Policy].
SLJ Marketing is not liable for indirect, incidental, or consequential damages resulting from the use or inability to use our services. Our total liability shall not exceed the amount paid by the client for the service in question.
We reserve the right to amend these Terms at any time. Continued use of our services after changes have been published constitutes your acceptance of the updated terms.
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in the courts of South Africa.
SLJ Marketing
info@sljmarketing.co.za